FAQ

faq


At OnlinePayStub, we have years of professional experience, system is quick and easy to use, we have professional template, we have quick and automated calculations, free correction by our support team, paystub without watermark and many more.

After placing order, you can find your paystub in your email. You can download or print it as and when needed. If you don’t find your email in inbox, kindly check the spam/junk folders for your stub. Still if you don’t find your order, you can request a resend from here.

You will receive your documents as soon as you place the order. If you can’t find the email in inbox, check the spam/junk folders. Still if you don’t find email, you can surely wait for few minutes as in some cases it may take delay of few minutes. Still if you don’t find, you can surely resend your order.

No, you will get paystub via email only. We do not ship or mail paystub.

Of course yes. Paystub generated using OnlinePayStub are perfectly accurate provided you enter your information correctly. Our automated tool calculates results accurately approved by professionals in this field.

You can surely contact us using contact link in top menu. Or you can drop us a mail at support@online-paystub.com

After entering information, you can preview your stub. If you find any mistakes, you can surely edit your stub before finally purchasing it. If you identify a mistake after purchasing final paystub, you can surely connect our 24×7 support team. They will be happy to serve you and promptly make any mistakes as and when needed.

No, pay stub created using OnlinePayStub can’t be considered as legal document.

Obviously yes! We encrypt all calls to the server with SSL/TLS. So, don’t worry about your security. All your communication with server is done through secured encryption method.

For each pay stub, you need to pay is USD $5.99. No hidden charges except this price.

All payments at OnlinePayStub are processed by PayPal. You can pay us through all major credit and debit cards. You don’t require PayPal account for processing payments with us. We are giving you surety about that, we do not share your payment method information with anyone. All payment information are secured through PayPal and we don’t have access to it.

We accept payments from all major online payment options like online banking account and various cards. Cards accepted at OnlinePayStub are Visa, MasterCard, American Express and Discover. We assure you that your personal details, banking details and other details will be safe with us and we won’t sell it to any third party. Never! All payment information are secured through PayPal and we don’t have access to it.

No you don’t need to print paystubs on any special paper.

We have a special functionality for resend. It is pretty simple. You just need to enter your email address over here. With that you will see the list of all the stubs generated by you till then. For each stub you will see the corresponding resend option. You can resend whichever tub you need.

You can surely click the live chat option and one of our executive will be happy to help you. If you don’t find anyone online, you can surely drop us a contact request on contact page. You can also mail us at: support@online-paytub.com. You query will be resolved within 24 hour on working days and on non-working days it can take up to 48 hours.

We provide refund in some of the cases. You qualify for refunds in following three cases:

  • Paystub was not available to you in 24 hours of payments
  • Your correction work take more than 24 hours
  • By mistake if you created a same tub twice and paid twice. Example, if you created a stub for same pay date/pay period, you can rightfully claim refund.
  • You didn’t like anything related to paystub like it appearance, color or alignment.
  • You don’t need the stub anyway in near future.
  • For any corrections or delay in the stub, you won’t get direct refund. You need to contact customer support in that case
  • You find that the calculations are wrong as per your standards.
  • Anything that is not included in liability for refund will be non-refundable.

Currently we have a onetime offer where you get one paystub free for buying more than one paystub. Please note that this offer is only for first transaction. The first transaction is based on the uniqueness of the system. If you are unique based on our system, on buying more than one paystub, you will get one paystub for free. Read more

It’s very simple, you can check your all details after clicking of preview button, If you found something wrong, you can correct it on clicking of Edit Button. Still if you found any mistake after generation of pay stub, you can correct it totally free. Or you can contact us 24/7, we’ll resolution of your query in 24 hours. All mistakes can’t be corrected.

You do not have to select YTD from drop-down, OnlinePayStub will auto calculate it. If user want’s to calculate manually, they can use that drop-down.

Yes, Of course…!  Seamless automated calculations are verified by American professionals.